FAQ

FREQUENTLY ASKED QUESTIONS

If your question not on here. Please feel free to call in to the shop or email us at customerservice@drgelato.com

WHAT ARE YOUR DELIVERY HOURS?
Monday - Sunday 8 AM - 9 PM.
WHERE DO YOU DELIVER?

We currently service Calabasas, Vista, Barstow, Mojave, Hesperia, Victorville, Palmdale, Ventura, Thousand Oaks, Malibu, Santa Monica, Torrance, Long Beach, Huntington Beach, Irvine, San Clemente, Oceanside, Carlsbad, Huntington Park, LA, West Hollywood. San Fernando Valley, Studio City, Valley Village, Toluca Lake, Encino, Tarzana, Sylmar Simi Valley..
CAN YOU DELIVER IN PUBLIC PLACES?

We only deliver to private physical locations. Public places such as parks, or any federally owned property are prohibited.
DO YOU HAVE DISCOUNTS?
We gladly offer a 10% discount to all retired military personnel, seniors 59  and older, and the disabled (with a valid disability card).

DO YOU HAVE SALES PROMOS?
Yes! Check our daily deals on our homepage. We also run specials on social media so be sure to follow us on Facebook and Instagram.

IS YOUR MENU UPDATED DAILY?

Our menu is automatically updated in real-time. So if you see it on the menu, it’s in stock.

HOW MUCH ARE TAXES?

Our menu prices include all cannabis excise taxes. Delivery, state tax, and city tax are not included.

HOW MUCH CAN I ORDER AT A TIME?

As a medical cannabis patient, you can legally order up to 8 OZ of flowers and concentrates per day. Medical cannabis patients can also purchase up to 12 immature plants (clones) per day.

DO YOU ONLY TAKE ORDERS BY PHONE?

Of course not! We understand that people lead busy lives and need options. You can order through our website, mobile app or the call center for same-day delivery.

WHAT FORMS OF PAYMENT DO YOU TAKE?

We accept cash and soon we will accept credit and debit card payments. You will see your options at the checkout.

CAN MY MEMBERSHIP BE CANCELLED AT ANY TIME?

Yes- by you or us. Professional conduct is expected by all parties. Being polite, respectful and honest is inherent in developing mutually beneficial partnerships. If conflict resolution is necessary, we will do our best to help address and resolve the issue. We/You reserve the right to terminate our relationship at any time, for any reason.